The Brazil payment processing outage incident has been fully resolved as of Monday, March 17, 2025, 9:45am PST.
Root Cause: Our principal banking partner in Brazil froze our API connection for compliance reasons, which resulted in the complete service outage for Brazil transactions.
Resolution: We engaged directly with our banking partner's entire legal and compliance team to resolve the issues as quickly as possible. We regained access to the API this Saturday and completed testing to ensure stable operations. Additionally, we have successfully integrated with a secondary banking partner for Brazil operations.
Duration: Thursday, March 13, 2025, 2:30pm PST to Monday, March 17, 2025, 9:45am PST
Preventative Measures:
- All payins and payouts from Brazil are now fully normalized and operational
- We have added one more banking partner for redundancy to ensure business continuity in case of similar issues
- Implementing enhanced monitoring for early detection of API authentication issues
- Establishing improved communication channels with banking partners for faster resolution of technical issues
We sincerely apologize for any disruption this incident may have caused and appreciate your patience during the resolution process. We understand the impact this had on your business operations and have taken significant steps to prevent similar incidents in the future.
If you experience any issues with Brazil payment processing, please contact our support team immediately.
