BlindPay

Fixed!

Hi team, we're seeing errors when sending ARS and MXN transactions with our banking partner. We're investigating and will bring updates soon.

Our FX rate provider is experiencing inconsistent performance across multiple countries. We're currently investigating whether this is due to rate limiting or other technical constraints.

Some of transactions are being affected due to AWS outage today: https://health.aws.amazon.com/health/status

We are currently experiencing service disruptions due to network-wide issues affecting the Polygon mainnet. Our RPC provider, QuickNode, has confirmed they are unable to process transactions at this time.

All Polygon mainnet transactions are temporarily unavailable

• Issue affects the entire Polygon network, not isolated to our services
• No estimated time for resolution available

Actions Being Taken:

• Actively monitoring the situation with QuickNode
• Tracking updates via their status page: https://status.quicknode.com/incidents/cjqf5klxfbdh

Next Steps:

• We will provide updates as soon as more information becomes available from our provider or the Polygon network team. Users are advised to avoid attempting Polygon transactions until service is restored.

Solved on June 13.

We are currently experiencing degraded performance affecting payment processing times. While our core systems remain operational, some payouts and payins may experience extended processing delays.

The Brazil payment processing outage incident has been fully resolved as of Monday, March 17, 2025, 9:45am PST.

Root Cause: Our principal banking partner in Brazil froze our API connection for compliance reasons, which resulted in the complete service outage for Brazil transactions.

Resolution: We engaged directly with our banking partner's entire legal and compliance team to resolve the issues as quickly as possible. We regained access to the API this Saturday and completed testing to ensure stable operations. Additionally, we have successfully integrated with a secondary banking partner for Brazil operations.

Duration: Thursday, March 13, 2025, 2:30pm PST to Monday, March 17, 2025, 9:45am PST

Preventative Measures:

• All payins and payouts from Brazil are now fully normalized and operational
• We have added one more banking partner for redundancy to ensure business continuity in case of similar issues
• Implementing enhanced monitoring for early detection of API authentication issues
• Establishing improved communication channels with banking partners for faster resolution of technical issues

We sincerely apologize for any disruption this incident may have caused and appreciate your patience during the resolution process. We understand the impact this had on your business operations and have taken significant steps to prevent similar incidents in the future.

If you experience any issues with Brazil payment processing, please contact our support team immediately.