BlindPay

Hi everyone,

This is the BlindPay Technical Team. I'm writing to inform you of a critical issue that requires immediate attention.

Issue Summary: Yesterday and today, our virtual account creation service was temporarily disabled for maintenance. During this period, any virtual accounts created may have been assigned incorrect routing information.

Immediate Action Required: If you created virtual accounts yesterday or today that display the following information, please immediately contact your customers and instruct them DO NOT send money to these accounts:

Routing Number: 322271627

Account Number: 613036703

Next Steps:

We will be deleting all affected virtual accounts created during the maintenance window

New virtual account generation will be restored shortly

You can monitor our service status here: https://blindpay.openstatus.dev/

Please prioritize communicating this to any affected customers immediately to prevent failed transactions or other complications.

If you have any questions or need assistance identifying affected accounts, please contact our support team directly on Slack, WhatsApp or Telegram.

Thank you for your immediate attention to this matter.

Best, BlindPay Team

We’re currently performing scheduled maintenance on our virtual account system. During this time, creating new virtual accounts is temporarily unavailable. No worries, your existing virtual accounts are fully functional and can be used as usual.

Estimated completion time: Friday at 11:59 PM (EST) We're working to wrap things up quickly and smoothly. You’ll get a follow-up as soon as everything’s back online.

Thanks for your patience and understanding.

We are currently experiencing service disruptions due to network-wide issues affecting the Polygon mainnet. Our RPC provider, QuickNode, has confirmed they are unable to process transactions at this time.

All Polygon mainnet transactions are temporarily unavailable

• Issue affects the entire Polygon network, not isolated to our services
• No estimated time for resolution available

Actions Being Taken:

• Actively monitoring the situation with QuickNode
• Tracking updates via their status page: https://status.quicknode.com/incidents/cjqf5klxfbdh

Next Steps:

• We will provide updates as soon as more information becomes available from our provider or the Polygon network team. Users are advised to avoid attempting Polygon transactions until service is restored.

Solved on June 13.

We are currently experiencing degraded performance affecting payment processing times. While our core systems remain operational, some payouts and payins may experience extended processing delays.

The Brazil payment processing outage incident has been fully resolved as of Monday, March 17, 2025, 9:45am PST.

Root Cause: Our principal banking partner in Brazil froze our API connection for compliance reasons, which resulted in the complete service outage for Brazil transactions.

Resolution: We engaged directly with our banking partner's entire legal and compliance team to resolve the issues as quickly as possible. We regained access to the API this Saturday and completed testing to ensure stable operations. Additionally, we have successfully integrated with a secondary banking partner for Brazil operations.

Duration: Thursday, March 13, 2025, 2:30pm PST to Monday, March 17, 2025, 9:45am PST

Preventative Measures:

• All payins and payouts from Brazil are now fully normalized and operational
• We have added one more banking partner for redundancy to ensure business continuity in case of similar issues
• Implementing enhanced monitoring for early detection of API authentication issues
• Establishing improved communication channels with banking partners for faster resolution of technical issues

We sincerely apologize for any disruption this incident may have caused and appreciate your patience during the resolution process. We understand the impact this had on your business operations and have taken significant steps to prevent similar incidents in the future.

If you experience any issues with Brazil payment processing, please contact our support team immediately.

This is an update regarding the Brazil payment processing outage incident.

Current Status: Payouts are still functioning normally. However, payin services remain completely offline, including the API for generating payins in Brazil.

Expected Resolution: The expected resolution timeframe has been extended to Monday 10am PST.

Additional Information: We had a call with our current banking partner today to investigate why the APIs are offline and to explore options for expediting service restoration. Our technical team is also actively evaluating alternative partners for sending and receiving money in Brazil to establish redundancy in our systems.

Next update will be provided by Monday.

We sincerely apologize for the extended disruption and appreciate your continued patience.

We are currently experiencing a complete outage of payment processing services for Brazil that may affect your transactions in this region.

Impact:

All payins (incoming payments) for Brazil are completely unavailable

The API for generating payins in Brazil is not functioning

While the API for payouts is still operational, all payments are being automatically refunded

This affects all Brazil-based transactions across our platform

Status: Our technical team is actively investigating the issue with our banking partner.

Estimated Resolution: Approximately 12 hours

Workaround: Unfortunately, there are no available workarounds at this time. We recommend pausing any Brazil-based payment operations until this incident is resolved.

We will provide updates every 6 hours until the issue is resolved.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full functionality.