UPDATE: [HIGH] Incident Alert: Brazil Payment Processing Outage
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Monitoring
This is an update regarding the Brazil payment processing outage incident.
Current Status: Payouts are still functioning normally. However, payin services remain completely offline, including the API for generating payins in Brazil.
Expected Resolution: The expected resolution timeframe has been extended to Monday 10am PST.
Additional Information: We had a call with our current banking partner today to investigate why the APIs are offline and to explore options for expediting service restoration. Our technical team is also actively evaluating alternative partners for sending and receiving money in Brazil to establish redundancy in our systems.
Next update will be provided by Monday.
We sincerely apologize for the extended disruption and appreciate your continued patience.