[HIGH] Incident Alert: Brazil Payment Processing Outage

We are currently experiencing a complete outage of payment processing services for Brazil that may affect your transactions in this region.

Impact:

All payins (incoming payments) for Brazil are completely unavailable

The API for generating payins in Brazil is not functioning

While the API for payouts is still operational, all payments are being automatically refunded

This affects all Brazil-based transactions across our platform

Status: Our technical team is actively investigating the issue with our banking partner.

Estimated Resolution: Approximately 12 hours

Workaround: Unfortunately, there are no available workarounds at this time. We recommend pausing any Brazil-based payment operations until this incident is resolved.

We will provide updates every 6 hours until the issue is resolved.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full functionality.